L&E Assessment – Assessment and Testing

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Question 1 of 34

1. Question

Category: Data Analysis

Please proceed with the test.

The Price list contains a list of services we offer a client and the price for what we charge per item. The Invoice Sheet is the bill sent to the client for services they used. Compare the price list sheet with the invoice sheet to answer the following question:

Item	Cost
Price List
Food/Refreshments
Respondent Food	$125 for 10-12 respondents $100 for 6-9 respondents ** Minimum $75
Wine	$30/bottle
Continental Breakfast	$15/person
Boxed Lunches	$14 per person
Cookie Tray	Tray of 12 Basic cookies = $30 Tray of 12 fancy cookies = $45
Audio/Visual
Add’l recording services	$75/day for each jump drive or other digital
DVDs	$75/day
L&E Streaming	$125/hr. 6 hrs max/ all day rate of $750
Streamliner streaming	$250/hr. /all day rate of $1,000
VCR/DVD player & TV monitor rental	$75/day
LCD Projector	$250/day
Video screen	$50/day
L&E laptops (10 per facility)	$125/day
Polycom speaker phone	$50/hr
Other Items
Social Media	$150- $350

Type	Bill Comment	Bill Total
Invoice Sheet
Recruitment Fees	18 recruits multiplied by $130	$2,340.00
Facility Fees	Two 2 hr groups	$1,050.00
Respondent Food for 11 respondents		$125.00
Polycom Speaker phone	$50 per hour x 3 hrs	$150.00
L & E Streaming	L & E Streaming $750 per hour x 4 hrs	$3,000.00
TV/DVD player rental		$75.00
Equipment Rental	LCD Projector and Screen	$300.00
Social Media		$175.00

Which item was billed incorrectly on the Invoice sheet?

Respondent Food for $125.00
Polycom Speaker phone for $150.00
L&E Streaming for $3,000
They were all charged correctly

Question 2 of 34

2. Question

Category: Data Analysis

The following grids apply to both Questions 2 and 3

Respondents	Age	Smart phone for news	Do you have the “ABC” news App on your phone?	How often do you use your Computer to read the news?
Alma R.	34	Heavy phone use	Y	Light Desktop
Cameron E.	39	Light phone use	N	Regular Desktop
Eric P.	31	Heavy phone use	Y	Light Desktop
John G.	45	Light phone use	N	Heavy Desktop
Lea R.	41	Light phone use	N	Heavy Desktop
Liv J.	33	Heavy phone use	Y	Light Desktop
Ryan B.	35	Heavy phone use	Y	Light Desktop
William B.	30	Heavy phone use	Y	Light Desktop

Group	Age Category	Smart phone for news	Do you have the “ABC” news App on your phone?	How often do you use your Computer to read the news?
Group 1	31-35	Heavy phone use	Y	Light Desktop
Group 2	36-40	Light phone use	N	Regular Desktop
Group 3	41-45	Light phone use	N	Heavy Desktop

Which of the above respondents does NOT qualify for any of the groups?

Cameron E.
John G.
William B.
They all qualify for a group

Question 3 of 34

3. Question

Category: Data Analysis

The following grids apply to both Questions 2 and 3

Respondents	Age	Smart phone for news	Do you have the “ABC” news App on your phone?	How often do you use your Computer to read the news?
Alma R.	34	Heavy phone use	Y	Light Desktop
Cameron E.	39	Light phone use	N	Regular Desktop
Eric P.	31	Heavy phone use	Y	Light Desktop
John G.	45	Light phone use	N	Heavy Desktop
Lea R.	41	Light phone use	N	Heavy Desktop
Liv J.	33	Heavy phone use	Y	Light Desktop
Ryan B.	35	Heavy phone use	Y	Light Desktop
William B.	30	Heavy phone use	Y	Light Desktop

Group	Age Category	Smart phone for news	Do you have the “ABC” news App on your phone?	How often do you use your Computer to read the news?
Group 1	31-35	Heavy phone use	Y	Light Desktop
Group 2	36-40	Light phone use	N	Regular Desktop
Group 3	41-45	Light phone use	N	Heavy Desktop

For which group does Lea R. qualify?

She does NOT qualify for any group
Group 1
Group 2
Group 3

Question 4 of 34

4. Question

Category: Data Analysis
A client is conducting a political study and would like us to find 10 people to participate in their study. They would like you to find people who fill the following specifications:
- 2 males, 8 females
- 2 people ages 21-30 and 8 people ages 31-40
- 4 Democrats, 3 Republicans, 2 independents, 1 not registered to vote
- 1 person to have only high school education
The calling list you’ve been given contains the following names and profile information:
1. Andrea Wilson- female, some college, age 35, Republican
2. Barney Stone- male, age 23, some college, independent voter
3. Carrie Whiteson-female, age 31, college graduate, independent voter
4. Daria Thomas-female, age 39, college degree, Republican
5. John Green- male, age 40, some college, not registered to vote
6. Tim Smith- male, age 21, high school only, not registered to vote
7. Wanda Lee- female age 22, high school only, Democrat
In order to best fill the study to meet client specifications, in what order should you call the top 3 people to screen them for the study first?
- Wanda Lee- female age 22, high school only, Democrat
  
  Andrea Wilson- female, some college, age 35, Republican
  
  Tim Smith- male, age 21, high school only, not registered to vote
- Tim Smith- male, age 21, high school only, not registered to vote
  
  Barney Stone- male, age 23, some college, independent voter
  
  Carrie Whiteson-female, age 31, college graduate, independent voter
- John Green- male, age 40, some college, Not registered to vote
  
  Wanda Lee- female age 22, high school only, Democrat
  
  Tim Smith- male, age 21, high school only, not registered to vote
- Any order
Hint

Fill the most difficult quotas first
Question 5 of 34

5. Question

Category: Data Analysis
Read through the following questionnaire and then read along as you listen to the audio recording for the respondent’s answers to determine which group, if any, the respondent qualifies for:

To qualify for group 1, Female who must meet the following criteria AND has at least 1 child between the ages of 6 and 8 years old who has a high interest in arts and crafts and making things.

To qualify for group 2, Female who must meet the following criteria AND has at least 1 child between the ages of 9 and 11 years old who has a low interest in arts and crafts and making things.

CRITERIA:
- For Both groups: Moms must be between ages of 25 to 45
- For Both groups: Moms Must not have participated in more than 3 focus groups in the past
- To qualify for group 1, child between the ages of 6 and 8 must rate at least a “7” or higher on all the starred items listed on statement 4.
- To qualify for group 2, child between the ages of 9 and 11 must rate a “6” or below on the all starred items items listed on statement 4.
1. How old are you?
  - Under 25 (TERMINATE)
  - 25 to 29 (CONTINUE)
  - 30 to 35 (CONTINUE)
  - 36 to 45 (CONTINUE)
  - 45 plus (TERMINATE)
2. How many times, if ever, have you participated in any type of group panel discussion or survey for market research?
  - (If more than 3, TERMINATE otherwise continue.)
3. Do you have a son or daughter in your household and if so, what are their ages?
4. I am going to read you a list of descriptive statements, and I’d like you to rate your son and daughter on them using a 1 to 10 scale where 10 indicates that it describes him/her fully, and 1 indicates that it describes him/her not at all:
  - S/he is interested in participating in classroom activities
  - S/he enjoys arts ‘n crafts and creative activities*
  - S/he enjoys making things*
Which Group, if any, does the Mom qualify for?
- Group 1
- Group 2
- Either Group 1 or Group 2
- Neither Group 1 or Group 2
Question 6 of 34

6. Question

Category: Math
A client is paying a total of $3,600 to 48 recruits for a study. You need to divide the $3,600 equally among 48 envelopes for each recruit. How many of each denomination do you need to request from the bank to ensure each envelope has equal bills?
- 36 $50 dollar bills, 36 $20 dollar bills and 36 $5 dollar bills
- 75 $50 dollar bills, 75 $20 dollar bills and 75 $5 dollar bills
- 48 $50 dollar bills, 48 $20 dollar bills and 48 $5 dollar bills
- 24 $50 dollar bills, 96 $20 dollar bills and 24 $5 dollar bills
Question 7 of 34

7. Question

Category: Math
You need to find 40 recruits for a study. The client wants 25% of your recruits to be male. How many female recruits do you need?
- 30
- 25
- 10
- 20
Question 8 of 34

8. Question

Category: Math
The client requests we fill a study at 6 study groups with 26 recruits in each group. However, they will only invite 24 of the 26 in each group to participate in the study. How many total recruits will actually get to participate in the study?
- 156
- 144
- 32
- 30

Question 9 of 34

9. Question

Category: Math

The following grid applies to both Questions 9 and 10

				Fast Food Bacon Burger Study, May 4

				Recruiter
				Shelly	Jon	Ann

Gender	Need	# recruited
Male	75	47	OPEN	12	16	19
Female	75	61	OPEN	32	20	9
Total	150	108		44	36	28
Age	Need	# recruited
18-24	25	24	OPEN	7	7	10
25-34	39	22	OPEN	10	8	4
35-49	43	19	OPEN	3	6	10
50-64	43	43	GROUP FULL	6	15	22
Total	150	108		26	36	46
“I like to try new flavors when I order at Fast food restaurants”	Need	# recruited
Very Well	at least 42	71	OPEN	11	30	30
Somewhat Well	No more than 42	37	OPEN	13	6	18
Total	150	108		24	36	48
How often do you consume food at Burger Bob’s?	Need	# recruited
1 time a week	No more than 59	43	OPEN	10	25	8
2x month, 1x month, less 1x month	At least 25	65	OPEN	20	25	20
Total	150	108		30	50	28

How many more females age 25 to 34 year olds who like to try new flavors when ordering at fast food restaurants “somewhat well” and consume food at Burger Bob’s “1 time a week” can Shelley recruit before the quota is full?

Question 10 of 34

10. Question

Category: Math

The following grid applies to both Questions 9 and 10

				Fast Food Bacon Burger Study, May 4

				Recruiter
				Shelly	Jon	Ann

Gender	Need	# recruited
Male	75	47	OPEN	12	16	19
Female	75	61	OPEN	32	20	9
Total	150	108		44	36	28
Age	Need	# recruited
18-24	25	24	OPEN	7	7	10
25-34	39	22	OPEN	10	8	4
35-49	43	19	OPEN	3	6	10
50-64	43	43	GROUP FULL	6	15	22
Total	150	108		26	36	46
“I like to try new flavors when I order at Fast food restaurants”	Need	# recruited
Very Well	at least 42	71	OPEN	11	30	30
Somewhat Well	No more than 42	37	OPEN	13	6	18
Total	150	108		24	36	48
How often do you consume food at Burger Bob’s?	Need	# recruited
1 time a week	No more than 59	43	OPEN	10	25	8
2x month, 1x month, less 1x month	At least 25	65	OPEN	20	25	20
Total	150	108		30	50	28

How many more males age 50-64 years who like to try new flavors when ordering at fast food restaurants “Very well” and Consume food at Burger Bob’s 2x a month can be recruited before the quota is full?

Question 11 of 34

11. Question

Category: Spelling and Grammar
Which of the sentences is correct (with no errors in spelling, grammar or punctuation)?
- I believe she is a very conscientious recruiter, and will excel at the challenge.
- I believe she is a very conscientious recruiter and will excel at the challenge.
- I beleive she is a very conscientious recruiter, and will excel at the challenge.
- I believe she is a very conscience recruiter and will excel at the challenge.
Question 12 of 34

12. Question

Category: Spelling and Grammar
Which of the sentences is correct (with no errors in spelling, grammar or punctuation)?
- If I could have dinner with any one in history, I would choose George Washington, because he was a highly accomplished president.
- If I could have dinner with anyone in history, I would choose George Washington because he was a highly accomplished president.
- If I could have dinner with anyone in history I would choose George Washington, because he was a highly accomplished president.
- If I could have dinner with anyone in history, I would choose George Washington, because he was a highly acomplished president.
Question 13 of 34

13. Question

Category: Spelling and Grammar
Which of the sentences is correct (with no errors in spelling, grammar or punctuation)?
- In reviewing the questionnaire, I have had five respondents disqualify due to stating they purchase soft drinks “occasionally” versus “often.”
- In reviewing the questionaire, I have had five respondents disqualify due to stating they purchase soft drinks “occasionally” versus “often.”
- In reviewing the questionnaire, I have had five respondants disqualify due to stating they purchase soft drinks “occasionally” versus “often.”
- In reviewing the questionnaire, I have had five respondents disqualify due to stating they purchase soft drinks “occasionaly” versus “often.”
Question 14 of 34

14. Question

Category: Spelling and Grammar
Which of the sentences is correct (with no errors in spelling, grammar or punctuation)?
- My favorite hobby is taking photos of nature, because it’s something that brings me enjoyment and is fulfilling.
- My favorite hobby is taking photos of nature because its something that brings me enjoyment and is fulfilling.
- My favorite hobby is taking photos of nature because it’s something that brings me enjoyment and is fulfilling.
- My favorite hobby is taking photos of nature because it’s something that brings me enjoyment and is fulfiling.
Question 15 of 34

15. Question

Category: Spelling and Grammar
Which of the sentences is correct (with no errors in spelling, grammar or punctuation)?
- The clients arrived 30 minutes early to set up for the groups, they advised the study groups went well and were able to obtain necessary data.
- The clients arrived 30 minutes early to set up for the groups. They advised the study groups went well, and were able to obtain necessary data.
- The clients arrived 30 minutes early to set up for the groups. They advised the study groups went well, and were able to obtain necesary data.
- The clients arrived 30 minutes early to set up for the groups. They advised the study groups went well and that they were able to obtain the necessary data.
Question 16 of 34

16. Question

Category: Customer Service
Which of the following statements is most effective when talking to an angry customer?
- “I’m really sorry about that.”
- “I can understand how that must upset you.”
- “Unfortunately, there’s nothing I can do about it.”
- “You have every right to be angry.”
Question 17 of 34

17. Question

Category: Customer Service
You have to address with a customer an error that your company made. Which of the following is the best action to take?
- Take responsibility for your company’s mistake, even if you were not the one who made the mistake
- Take responsibility for the mistake only if you have made it yourself.
- Never admit responsibility, even if your company has made a mistake.
- Tell your customer the people in that department made the error.
Question 18 of 34

18. Question

Category: Customer Service
Which of the following is the best greeting Jenna can provide for an incoming customer call?
- “Hello. L&E Research.”
- “This is Jenna. How may I help you?”
- “L&E Research. This is Jenna.”
- “L&E Research. This is Jenna. May I help you?”
Question 19 of 34

19. Question

Category: Customer Service
After a customer’s problem has been resolved, you should call the customer and, if possible, take all of the following steps except:
- Notify the customer that the problem has been resolved and tell him/her what, if any, further action he/she needs to take.
- Thank the customer for his/her patience and apologize for any inconvenience he/she may have experienced.
- Avoid any explanation of what caused the problem, even if the customer requests an explanation.
- Make note of the customer’s problems and how they were resolved for future reference in dealing with the customer’s problems.
Question 20 of 34

20. Question

Category: Customer Service
A prospect from your call list leaves a message after the study has completed. Please select the best response from the following options:
- You don’t need to worry about returning the phone call because you’ve had to move on to a new project.
- Return the call and tell them politely they’ve missed the deadline for the study.
- Return the phone call, advise them the study is now full but they can check the website for listings of upcoming studies.
- Return the call and advise them the study is now full but we will keep their information to contact them for future studies. In addition, they can check the website for listings of upcoming studies.
Question 21 of 34

21. Question

Category: Memory Recall
Read through the following scenario in its entirety, then answer the following 5 questions pertaining to the scenario.

While reviewing a questionnaire with a focus group candidate, he advises you of the following information: Tom Gordon is a 25-year-old male who has worked as an accountant with Jones and Jones for the past 5 years. He has an annual household income of $65,000. He has a college degree and is married with no kids. His wife is an attorney at Blackstone and Smith Law Firm. He tells you he likes to play basketball a few times a week with his friends and drinks sports drinks, water or soda after his basketball games. He is interested in participating in our upcoming beverage study.
- Correct Answer
Question 22 of 34

22. Question

Category: Memory Recall
What is the focus group candidate’s name?
- Bob Gordon
- Tom Gordon
- Jim Gordon
- Tom Jordan
Question 23 of 34

23. Question

Category: Memory Recall
What is Tom Gordon’s age?
- 25
- 35
- 44
- 55
Question 24 of 34

24. Question

Category: Memory Recall
How many children does Tom have?
- 0
- 1
- 2
- 3
Question 25 of 34

25. Question

Category: Memory Recall
What is Tom’s household income?
- $45,000
- $55,000
- $65,000
- $75,000
Question 26 of 34

26. Question

Category: Memory Recall
Tom likes to drink all of the following drinks after his basketball games except which of the following?
- Water
- Sports Drinks
- Flavored water
- Soda
Question 27 of 34

27. Question

Category: Excel Questions
Which of the following options is NOT a correct way to create an AutoSum in Cell F:13 using data from C:13 to E:13?
- Click on cell F:13, click AutoSum and then Highlight Rows C:13 to E:13
- Highlight Rows C:13 to E:13, click AutoSum from the Home tab
- Type “=SUM(C13:E13)” into F:13
- Highlight C:13 through F:13 and click AutoSum from the Page Layout tab
Question 28 of 34

28. Question

Category: Excel Questions
How do you change the Page Layout in Excel? Drag and Drop the Answers into the correct order.
- Click “Orientation”
- Click the “Page Layout” tab
- Choose “Landscape” or “Portrait”
Question 29 of 34

29. Question

Category: Excel Questions
Which of the following options is NOT a correct way to hide Columns B and C?
- Highlight Columns B and C, right-click one of the Column Letters and select “Hide”
- Highlight Columns B and C, click one of the Column Letters, click the “View” tab, click “Hide”, choose “Selected Column(s)”
- Highlight Columns B and C, Under “Home” tab, click “Format” and “Hide/Unhide,” click “Hide Columns”
Question 30 of 34

30. Question

Category: Excel Questions
How would you create a Centered Header in Excel that reads “L&E Research”? Drag and Drop the Answers into the correct order.
- Click “Custom Header”
- Click “Print Titles”
- Type “L&E Research” into the Center Column
- Click “Header/Footer”
- Click “Page Layout”
Question 31 of 34

31. Question

Category: Excel Questions
How would you Wrap the Text in all of the cells in Column F?
- Click “Wrap Text” under the “Home” tab and select Column F
- Highlight Column F, click the “Wrap Text” icon under the “Home” tab
- Type “=WRAPTEXT(F:F)” in the Header for Column F
- Select a Cell in Column F and click “Wrap Text” under the “Home” tab.
Question 32 of 34

32. Question

Category: Word Questions
How would you convert the Numbered List into a Bulleted List?
- Under the “Home” tab click the “Bullets” icon
- Highlight text, under the “Home” tab click the “Bullets” icon
- Highlight text, press “Control” and “b” on your keyboard
- Highlight text, press “Control”, “Shift” and “8” on your keyboard. The asterisk from the “8” key converts the Numbers to Bullets.
Question 33 of 34

33. Question

Category: Word Questions
How would you insert a Page Number into the Bottom-Center of the page?
- Go to “Design” tab, click on “Page Number,” click “Bottom of Page,” and click “Centered”
- Go to “Insert” tab, click on “Page Number,” click “Bottom of Page,” and click “Plain # 2”
- Go to “Layout” tab, click on “Page Number,” click “Bottom of Page”
- At the bottom of the page, type “%d” and center the text.
Question 34 of 34

34. Question

Category: Word Questions
How would you change the Line Spacing of this text to 1.0?
- Highlight text, On the “Layout” tab, click on “Line Spacing” and type “1.0”
- Highlight text, scroll up or down until it reads “1.0” in the bottom right corner
- Highlight text, On the “Home” tab, click on “Line and Paragraph Spacing” icon and check “1.0”
- Remove any extra lines that were entered in between paragraphs